6 Facets of Customer Service - 931 Words

11/6/12 Business Relations The 6 Facets of Customer Service What does â€Å"customer service† mean? According to Melvin Richardson’s article â€Å"What does customer service mean?†, Customer service means: listening to your customers, satisfying every want and need, taking ownership of the customer’s account, showing appreciation, smiling and following up with each and every customer. These are all simple tasks to complete individually but they become more complicated to fulfill when they are all lumped together and expected to be shown all the time. Is it possible? Yes, yes it is!! During most customer service experiences, the â€Å"customer† is looking for one solid factor to occur: Satisfaction. Satisfaction can be found through providing the†¦show more content†¦Another type of delivery is an indirect delivery. An indirect delivery is more complicated but can save the consumer costs on shipping. For instance, you can order a product online at Walmart.com, have it shipped from the manufacturer to your local Walmart and then you can go to your local Walmart and pick it up, for Free! It may take a day or two longer and be more of a hassle to the business but the customer will be happy in the end because they did not have to cover the shipping costs. Last, but not least, is service. What are the companies’ policies and procedures? How are their employees’ treated? The answers to these questions could make or break a business, big or small. As a consumer you do not want to witness or hear of employees being treated negatively. This type of behavior will, by word of mouth, run a business into the ground. It is very important to know how employees are treated in the places that you frequent. All in all, customer service is a very complicated matter, when it is broken down. But, in order for any business or anyone to be successful, customer service is the key. All of the above aspects should be followed, obeyed and reiterated. Companies should always remember that their customers are their livelihood. Companies only exist because of their customers, no matter what type of business, no one isShow MoreRelatedWeek 3 Team Assignment Essay1483 Words   |  6 Pagescomparable limousine services in the immediate area. Launching a business in Texas has a few advantages which include tax benefits, name protection, personal protection, flexible profits, no record keeping requirements, if the Mr. Stonefield chooses to register his business as an LLC. Compensation Plan: Employee Classification Drivers – 25 (1) Limousine Vehicle Expenses (2) Travel Expenses (3) Limousine Repair Expenses (4) Events Expenses (5) Professional Development (6) Medical Insurance (7)Read MoreBriefly Documents On Information Sources1524 Words   |  7 Pages1. Customer Service Standards: www.gtes.com.au/gtes-benefits/customer-service-standards 2. 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